Shipping Policy
Learn about our shipping methods, delivery timelines, service areas, and delivery charges.
At XSpotGo, we are committed to delivering your orders quickly and reliably. This Shipping Policy explains our delivery coverage, estimated delivery times, applicable charges, and delivery conditions.
1. Delivery Areas
XSpotGo currently provides delivery services within selected service areas. Delivery availability depends on the location of participating vendors and the coverage of our delivery partners.
2. Delivery Time
Our typical delivery time ranges between 30 minutes and 2 hours, depending on:
- Vendor processing time.
- Current order volume.
- Traffic conditions.
- Weather conditions.
- Delivery partner availability.
3. Delivery Charges
Delivery charges are calculated based on several factors, including:
- Distance from the vendor to the delivery location.
- Total order value.
- Applicable promotional offers or discounts.
The final delivery charge will always be displayed clearly during the checkout process before you confirm your order.
4. Failed Delivery
If a delivery attempt fails due to any of the following reasons:
- Incorrect or incomplete delivery address.
- Customer unavailable at the delivery location.
- Unable to contact the customer.
Additional delivery charges may apply for re-delivery. In some cases, the order may be cancelled according to our cancellation and refund policy.