Return & Refund Policy

At XSpotGo, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, refunds, and cancellations may be processed.

1. Return Eligibility

Customers may request a return or refund in the following situations:

• The product delivered is damaged or defective.
• The wrong item was delivered.
• An item is missing from the order.
• The product is expired or unsafe to consume.
• Return requests must be made within 2 hours of delivery.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Perishable goods (fruits, vegetables, dairy products, bakery items) unless they are damaged, defective, or incorrect.
• Products that have been opened, used, or tampered with.
• Items purchased under special offers, discounts, or clearance sales.

3. Refund Process

Once your return request has been reviewed and approved:

• Refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method used during the purchase.
• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or wallet credit.

4. Cancellation Policy

Orders can be cancelled before the vendor starts processing the order. Once the order has been packed or dispatched for delivery, cancellation may not be possible.

5. Contact for Returns

If you have any questions regarding returns or refunds, please contact us:

• Email: xspotgo@gmail.com
• Website: xspotgo.com
• WhatsApp: +91 92784 444605